SLA & Support Services

We provide 24 x 7 availability

Our SLA Services help companies to optimize operations with high quality, 24x7 support for the entire technology stack. Our service offers both reactive and proactive services.


We also help customers to reduce the operational costs, minimize resolution time, increase system reliability and enhance productivity.  Features include L1, L2 and L3 service requests, root cause analysis, patching, reporting, escalation management, vendor management, software version notifications, preventive maintenance, configuration audit and recommendations.


The Digital Treewith a big canopy conveys our essential values of being humble and grounded while providing transformative digital services and connectivity to our customers. The multiple colours represent the vibrancy, energy and enthusiasm that we bring to our job and the joy of ensuring customer success.



Office 410, Apricot Tower, Dubai Silicon Oasis,

PO Box: 26790, Dubai, UAE

Tel: +971 4 296 5298
Fax: +971 4 348 0923

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©  2019 by Strong Roots Technologies L.L.C