SLA & Support Services
We provide 24 x 7 availability
Our SLA Services help companies to optimize operations with high quality, 24x7 support for the entire technology stack. Our service offers both reactive and proactive services.
We also help customers to reduce the operational costs, minimize resolution time, increase system reliability and enhance productivity. Features include L1, L2 and L3 service requests, root cause analysis, patching, reporting, escalation management, vendor management, software version notifications, preventive maintenance, configuration audit and recommendations.